Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at odawarasankyu@gmail.com

About the items

Credit card payments such as VISA, Master.

Shipping & Handling

It varies depending on the country. If you want to know more, please contact us.

Please note that due to the effects of the COVID19, delivery may take longer than usual.  

Thank you for your understanding.

If you find an item you are interested, please fill out the contact here form with your complete address and the item you want. We will send you a shipping cost.

We are sorry but we ship to addresses in Japan only.  We run another shop "Wabisabi Antiques" in Etsy and all items there are available for international shipping.

We ship goods outside Japan under DAP conditions. This means that any additional import duties, taxes, and customs clearance are the responsibility of the buyer. If you would like to know more about import duties, we suggest you contact your country's customs office.

We offer a discount. Please settle the shipping cost once it is calculated at the time of purchase. After that, we will refund the difference to you, as soon as the actual shipping cost is fixed.